📜 Terms and Conditions
These Terms and Conditions ("Terms") govern your use of Kirinyaga Online Market ("Platform", "Website", "Service"). By accessing, browsing, registering, or using any part of this platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety.
1. Acceptance of Terms
By using Kirinyaga Online Market, you agree to:
- Comply with all applicable laws and regulations of Kenya
- Accept the binding nature of these Terms and our Privacy Policy
- Acknowledge that these Terms may be updated periodically
- Understand that continued use constitutes acceptance of any modifications
If you do not agree with any part of these Terms, you must immediately discontinue use of the platform.
2. Age Requirements and Trading Authority
Strict Age and Trading Restrictions
- NO person under the age of 18 years will be granted trading authority, buying privileges, or selling rights on this platform.
- In the near future All users seeking trading privileges must provide valid, government-issued identification for age verification
- Users aged 16-17 may browse listings for informational purposes ONLY but are strictly prohibited from any trading activities
- Users under 16 are completely prohibited from using the platform
- False age representation will result in immediate account termination and potential legal action
- We reserve the right to request additional age verification documents at any time
- Trading authority may be suspended pending age verification
Note: Parent, guardian, or supervisor consent does not override these age restrictions for trading activities.
3. User Account and Registration
To access full platform features, users must:
- Provide accurate, complete, and current personal information
- Submit valid government-issued identification for verification
- Maintain the security and confidentiality of login credentials
- Immediately notify us of any unauthorized account access
- Accept full responsibility for all activities under their account
- Update profile information promptly when changes occur
4. User Responsibilities and Conduct
Required User Behavior
- Use the platform lawfully, ethically, and respectfully
- Provide accurate descriptions and genuine photos in all listings
- Honor all agreements and transactions made through the platform
- Communicate respectfully and professionally with other users
- Report suspicious activities, fraud, or policy violations immediately
- Maintain accurate contact information and respond to legitimate inquiries
- Comply with all applicable consumer protection and business laws
5. Prohibited Content and Activities
Strictly Prohibited Content and Activities
- Nude, sexually explicit, or suggestive material of any nature
- Violence, threats, harassment, hate speech, or discriminatory content
- Fraudulent listings, scams, misleading information, or deceptive practices
- Illegal substances, weapons, stolen goods, or prohibited items
- Copyright infringement, trademark violations, or intellectual property theft
- Personal information harvesting or unauthorized data collection
- Spam, bulk messaging, or unsolicited commercial communications
- Attempts to circumvent platform fees, security measures, or age verification
- Creating multiple accounts to evade restrictions or suspensions
- Any illegal, unauthorized, unsafe, or harmful activities
Consequences: Immediate content removal, account suspension or permanent ban, reporting to law enforcement, and potential legal action.
6. Trading and Transaction Rules
All trading activities must comply with the following:
- Only verified users aged 18 and above may engage in buying, selling, or trading
- All listings must accurately represent the condition, price, and availability of items
- Transactions must comply with Kenyan consumer protection laws
- Users must honor agreed-upon prices, terms, and delivery commitments
- Disputes should first be resolved directly between parties in good faith
- Evidence of transactions should be maintained for potential dispute resolution
7. Marketplace Disclaimer and Limitations
Critical Platform Limitations
- Kirinyaga Online Market does NOT guarantee the authenticity, quality, safety, or legality of goods or services listed on the platform
- We are NOT responsible for losses, damages, scams, fraud, theft, personal injury, or any negative consequences resulting from transactions between users
- We do NOT verify the identity, credentials, or trustworthiness of users beyond basic age verification
- Users engage in transactions entirely at their own risk and discretion
- Always exercise extreme caution, meet in safe public locations, and verify items before payment
- Report fraudulent activities immediately to: fraud@kirinyagaonline.com
8. Platform Fees and Payments
The platform may implement fees for:
- Premium listing features and enhanced visibility
- Transaction processing and payment facilitation services
- Advanced verification and security services
- Dispute resolution and mediation services
All fees will be clearly disclosed before any charges are incurred. Users are responsible for any applicable taxes on transactions.
9. Intellectual Property Rights
All platform content, including but not limited to:
- Website design, layout, graphics, and user interface elements
- Logos, trademarks, service marks, and brand elements
- Software code, algorithms, and technical infrastructure
- Platform name "Kirinyaga Online Market" and associated branding
Are the exclusive property of Kirinyaga Online Market or our licensors. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.
10. Platform Availability and Technical Issues
While we strive to maintain continuous service:
- We do not guarantee uninterrupted platform availability or access
- Scheduled maintenance, updates, or technical issues may cause temporary disruptions
- We are not liable for data loss, missed opportunities, or damages due to platform downtime
- Users should maintain backup records of important information
- Emergency maintenance may occur without advance notice
11. Account Termination and Suspension
We reserve the right to immediately suspend, restrict, or permanently terminate user accounts for:
- Violations of these Terms or our Privacy Policy
- Fraudulent activities, scams, or illegal behavior
- Age requirement violations or false identity representation
- Posting prohibited content or engaging in harmful activities
- Security threats, hacking attempts, or system abuse
- Repeated user complaints or dispute involvement
- Any behavior that threatens platform integrity or user safety
Terminated users forfeit access to all platform features and may lose any associated data or listings.
12. Limitation of Liability
Maximum Legal Protection
To the maximum extent permitted by Kenyan law, Kirinyaga Online Market, its owners, employees, partners, and affiliates shall NOT be liable for any:
- Direct, indirect, incidental, consequential, or punitive damages
- Lost profits, revenue, data, or business opportunities
- Personal injury, property damage, or emotional distress
- Fraudulent transactions, scams, or user misconduct
- Technical failures, data breaches, or security incidents
- Third-party actions, content, or services
Total liability for any claims shall not exceed KES 10,000 or the amount paid to us in the preceding 12 months, whichever is lower.
13. Indemnification
Users agree to defend, indemnify, and hold harmless Kirinyaga Online Market from any claims, damages, or expenses arising from:
- User violations of these Terms or applicable laws
- User-generated content or listing information
- Transactions or disputes with other users
- User negligence, misconduct, or illegal activities
- Third-party claims related to user actions on the platform
14. Dispute Resolution
In case of disputes:
- Users are encouraged to resolve issues directly through good-faith negotiation
- Platform-mediated resolution services may be available for a fee
- Unresolved disputes shall be subject to binding arbitration under Kenyan law
- Legal proceedings must be filed in Kirinyaga County courts
- Class action lawsuits are waived where legally permissible
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Kenya, including:
- The Constitution of Kenya, 2010
- The Consumer Protection Act, 2012
- The Data Protection Act, 2019
- The Computer Misuse and Cybercrimes Act, 2018
- All other applicable Kenyan legislation and regulations
Any legal disputes shall be resolved exclusively in the courts of Kirinyaga County, Kenya.
16. Terms Modifications and Updates
We reserve the right to modify these Terms at any time by:
- Posting updated Terms on the platform with a new effective date
- Sending email notifications to registered users
- Displaying prominent notices on the website
- Requiring explicit acceptance for major changes
Continued use of the platform after Terms updates constitutes acceptance of the modifications.
17. Severability and Survival
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. Sections relating to limitation of liability, indemnification, governing law, and dispute resolution shall survive account termination.
18. Contact and Legal Notices
All legal notices, complaints, or official communications should be directed to our legal department. We reserve the right to communicate with users via registered email addresses regarding account issues, policy violations, or legal matters.
📞 Official Contact Information
Business Hours: Monday - Friday: 8:00 AM - 6:00 PM EAT | Saturday: 9:00 AM - 4:00 PM EAT | Sunday: Closed
Legal Department Hours: Monday - Friday: 9:00 AM - 5:00 PM EAT