🔐 Privacy Policy
At Kirinyaga Online Market, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information (name, email address, phone number, physical address)
- Identity Verification Data (government-issued ID, age verification documents)
- Login and Usage Data (IP address, browser information, device data, activity logs)
- Transaction Information (payment details, purchase history, seller ratings)
- Uploaded Content (photos, listings, profile information, messages)
- Location Data (when you enable location services for local listings)
2. Age Restrictions and Trading Authority
Strict Age Requirements
- NO person under the age of 18 years will be given authority to trade, buy, or sell on this platform.
- All users must provide valid government-issued identification to verify their age before trading privileges are granted.
- Parent or guardian consent does not override this age restriction for trading activities.
- Violation of age requirements will result in immediate account termination and potential legal action.
- We reserve the right to request additional age verification at any time.
Note: Users aged 16-17 may browse listings for informational purposes only but cannot engage in any trading activities.
3. Use of Information
We use your data to:
- Verify user identity and age for trading eligibility
- Operate, maintain, and improve the platform
- Process transactions and facilitate communication between buyers and sellers
- Send important updates, notifications, and security alerts
- Protect against misuse, fraud, and illegal activities
- Comply with legal obligations and law enforcement requests
- Generate anonymized analytics to improve user experience
We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.
4. Content Restrictions
Strictly Prohibited Content
Users are strictly prohibited from uploading or sharing:
- Nude, sexually explicit, or suggestive content of any kind
- Violent, threatening, or harassment-related materials
- Hate speech, discriminatory content, or incitement to violence
- Illegal substances, weapons, or prohibited items
- Fraudulent listings, counterfeit goods, or misleading information
- Copyright-infringing or trademark-violating materials
- Personal information of other individuals without consent
Violations will lead to immediate content removal, account suspension, permanent ban, and possible reporting to law enforcement authorities.
5. Data Sharing and Third-Party Services
We may share information with:
- Authorized service providers and payment processors under strict confidentiality agreements
- Age verification services to confirm user eligibility
- Legal or regulatory bodies when required by law or court order
- Law enforcement agencies to prevent or investigate illegal activities
- Emergency services when there is imminent danger to health or safety
- Third parties with your express written consent
6. Cookies and Tracking Technologies
We use various tracking technologies including:
- Essential cookies for platform functionality and security
- Analytics cookies to understand user behavior and improve services
- Preference cookies to remember your settings and language choices
- Security cookies to detect fraudulent activity and protect user accounts
You can control cookie settings in your browser, but disabling certain cookies may limit platform functionality.
7. Your Rights and Data Control
You have the right to:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Object to certain data processing activities
- Request data portability where technically feasible
- Withdraw consent for non-essential data processing
Contact our support team to exercise these rights or for any privacy-related inquiries.
8. Fraud Prevention and Safety
Important Safety Disclaimer
- We do not take responsibility for any loss, fraud, scams, or misleading transactions occurring between users on this platform.
- Users are solely responsible for verifying the authenticity of listings, sellers, and buyers before making any payments or sharing personal information.
- Always meet in safe, public locations for in-person transactions
- Never share banking details, passwords, or other sensitive information with other users
- Be suspicious of deals that seem too good to be true or requests for advance payments
- If you suspect fraud, scams, or illegal activity, report it immediately to: fraud@kirinyagaonlinemarket.com
9. Data Security and Retention
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account protection
- Secure data centers with restricted physical access
- Staff training on data protection and security protocols
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law.
10. International Data Transfers
Your data may be processed and stored in Kenya and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
11. Children's Privacy Protection
Enhanced Protection for Minors
- This platform is strictly prohibited for anyone under 18 years of age for trading purposes
- We do not knowingly collect personal information from children under 16
- If we discover that a user under 18 has engaged in trading activities, the account will be immediately suspended
- Parents or guardians who become aware of unauthorized use should contact us immediately
- We may require additional verification for users who appear to be under 25 to ensure age compliance
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes in:
- Our data practices and security measures
- Legal requirements and regulatory changes
- Platform features and functionality
- User feedback and industry best practices
We will notify users of material changes via email, platform notifications, or prominent website notices. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
13. Legal Compliance and Jurisdiction
This Privacy Policy is governed by the laws of Kenya, including but not limited to:
- The Data Protection Act, 2019
- The Computer Misuse and Cybercrimes Act, 2018
- The Consumer Protection Act, 2012
- Other relevant Kenyan legislation and regulations
Any disputes related to this policy shall be resolved under the jurisdiction of Kenyan courts.
📞 Contact Information
Business Hours: Monday - Friday: 8:00 AM - 6:00 PM EAT | Saturday: 9:00 AM - 4:00 PM EAT | Sunday: Closed